The Office Assistant requires Microsoft Agent 2.0 or later versions. This product is available in the Office System Pack. The Help window can be used in the standard manner. However, you cannot use the Office Assistant. This issue can occur with applications such as Microsoft Office XP, Microsoft Office 2003, and any program that uses Microsoft Agent. This issue occurs because Microsoft Agent has been discontinued with the release of Windows 7. Microsoft Agent is not included in Windows 7, and it will not be included in any later versions of the Windows operating system. However, you can download Microsoft Agent as a hotfix for your Windows 7 computer. To resolve this issue, download and install Hotfix 969168 to install Microsoft Agent to your computer. To do this, click the View and request hotfix downloads link at the top of this article and follow the instructions. Note The hotfix installs only the Microsoft Agent core components and the Merlin character. Additional character files such as Dot, Hoverbot, Scribble, or other Microsoft Agent components that are required for specific Microsoft Agent enabled applications will not be installed by this hotfix. If Microsoft Agent enabled applications still do not function after the installation of the hotfix, you may have to contact the software manufacturer for help.Īdditionally, on Windows 7-based computers you may be presented with the Program Compatibility Assistant (PCA). When the PCA dialog box appears, click Check for solutions online. You are prompted to install Microsoft Agent, and then you are directed back to this article to install the hotfix. Important The hotfix landing page determines your current Windows version and offers the download package for that version. You may want to download the hotfix to install on a different computer. MS AGENT 2.0 WINDOWS 8 INSTALLįor example, if you are currently using a 32-bit version of Windows 7, you may wish to install the hotfix on a 64-bit version of Windows 7.
In this situation, you will need to click the link above the offered hotfix labeled Show hotfixes for all platforms and languages, and then move that hotfix to the 64-bit version of Windows 7 for installation. Hotfix informationĪ supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article.
Apply this hotfix only to systems that are experiencing this specific problem.
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